PH365 customer service centre open all year round, providing top-notch service 24 hours a day, seven days a week.
If you have any questions about the use of this website, you can contact the customer service staff through any of the following methods to enjoy the most real-time service:
- Click on the ” Online Service ” link to access the online customer service system and connect the customer service worker.
- You can also use Email to contact with customer service staff
- Follow us on Facebook. You can be the first to obtain the latest news and promotions
Frequent Questions
About the Games
How many days can I check for my transaction record?
You may watch your transaction record within 31 days.
Where can I check the game laws and how to play?
You may see the rules in the particular game window. We allow Users to check the rules of the game.
How do I know the history of game results?
The display way differs depending on the gaming company, but you can verify the history from the Members in the home menu by clicking on the Betting record to know the history of game results.
What should you do when the internet disconnected during the game
If you disconnected in the middle of before or after the game, we will firstly test the game history. And the game is unconnect prematurely, the game will begin again on the next login. If you meet any problems, please contact with us as soon as possible.
Can I play games on my mobile?
Yes, you can play slots online using a smartphone. You can relish our online casino games via your internet browser, or download our app, which is available for Android and iOS devices.
Bank Related
Register your card
You can register two cards under your account; one bank account only allows under one user account. You are not allowed to share one bank card between multi-users. If you want to delete or modify your bank information, please get in touch with us.
Notice
Please access the correct bank information, such as bank, bank account number and payee name. You can not change it after submit.
The bank account information is used for withdrawing money; you don’t have to offer it while you are registering with us. However, you have to registry your bank account before you withdraw.
Is PH365 Security?
After logging in, all information sent to and from the site is encrypted using 256-bit Secure Socket Layer (SSL) technology.
Third-party security experts check the security of PH365 systems and applications several times yearly. Furthermore, our Intrusion Detection System monitors all network traffic 24/7 for signs of attacks or intrusions.
Is my account safe?
PH365 is using two different passwords for login and withdrawal;
After logging in, all information sent to and from the site is encrypted using 256-bit Secure Socket Layer (SSL) technology.
Fund security
PH365 collaborates with many international financial security institutions. We have advanced industry-leading fund transaction security protection encryption technology, which fully ensures the safety of players during recharge and withdrawal, and the achievement is more stable and rapid, which is reliable. You have to enter your fund password for every withdrawal.
Responsible Gaming
We concern about our players and want to guarantee that any time spent with us stays fun. Betting should always be within your means and not negatively impacting you financially or socially.
As an award-winning Responsible Operator, we offer the proficiency to guide, advise and hold you playing safe.